Yes, please email us with the details of the fabric you require along with your postal address and we will happily send out a sample to you!

With Cushion Factory’s well rehearsed quality control systems along with a professional sewing team, we GUARANTEE that you will be extremely happy with the result. Please refer to our Terms and Conditions for more information.

All of our outdoor fabrics are well-suited for an undercover situation as they are all specific to the outdoors by being mildew and fade resistant ( in case they get a bit of the morning sun! )

Sunbrella is by far the more superior product for long-term all-weather situations. Being a 100% solution dyed acrylic canvas means that colour is added to acrylic fibres during manufacturing while they are in a liquid state. This characteristic of acrylic fabrics is the key to locking in colour, easy cleaning and long life. For this reason, acrylic fabric offers incredible resistance to stains, weather and wear in any application. To see Sunbrella fabric options, click here.

For an alfresco or indoor situation, then our comfortable, yet supportive furniture foam is suitable. For an all-weather cushion or any time a cushion may get wet, then we recommend you use outdoor foam. The unique quality of outdoor foam is when wet, outdoor foam will drain water through its unique drainage system where normal foam acts like a sponge. Outdoor foam has a high density so cushions remain comfortable for longer and is suitable for any cushion around the home or on the boat.

Most of our cushion fabrics can be simply cleaned with a soap and water solution. For individual details of each fabric, please visit our fabric gallery.

Yes, there are hundreds of different fabrics available particularly in the Sunbrella and Warwick ranges. For the full range of Sunbrella fabrics, please visit www.sunbrella.com and for Warwick Fabrics please visit www.warwick.com.au. We have access to any of these gorgeous fabrics so if you would like to special order something specific, please email us and we will order it for you.

Cushion thicknesses vary from person to person, furniture to furniture, however here is a rough guide for approximate thicknesses based on our experience:
Daybeds: 100mm
Bench Cushions: 75mm
Seat Pads: 50mm
Chair Cushions: 50mm
Sunlounge: 75mm
Lounge seats: 100mm
Lounge Backs: 100mm
Throw Pillows: No exact thickness, but these are filled with an appropriate amount of hollowfill for a nice, soft feel.
Bolster Pillows: 200mm diameter
Window Seats cushions: 75mm
Round Cushions: 50mm

If the cushion is in a particularly windy spot or is not integrated into the furniture, then yes, please order ties as you go through the ordering process. This is particularly the case for chair cushions, sunlounge cushions and seat pads. Ties will be made in a coordinating fabric and will be approximately 20cm long each and placed at the back corner seam. If you have special instructions with regard to ties, please make notes in the ‘special instructions’ section at checkout or contact our customer service team on 1300 448 297.

Sunbrella fabric is chlorine resistant and therefore GUARANTEED to last when constantly being sat on with wet bathers. Please make sure that fill you choose outdoor foam for a poolside cushion.

Yes, all of our cushions are made with a concealed, long lasting zip on the length part of the fabric. If this is not suitable, please contact us within 24 hours of placing your order and we will change it for you.

At checkout, you will see a section for adding your own instructions, however if you feel we need more information to make your cushion perfect for you, please contact us directly along with your order number and we will more than pleased to help you.

If you have a cushion that does not fall into the price matrix on our website, we ask that you please email us directly with the details. Please provide us with your fabric, fill, measurements and style so that we can accurately provide a quote for you.

No. We overlock all of seams, to guarantee no fraying.

WE have a 1 day grace period, just in case there are any changes required for your order. After that, we make a cutting plan to accurately cut and seal each piece that makes up your cushions. Once all pieces are cut, they are then sewn together to produce your cushion to your measurements. Cushions are then filled ( if required ) and the final job is quality checked before it is made available for collection or delivery.

YES. As there is a 1 day grace period, you are welcome to make any changes within 24 hours of placing your order. Any changes made after that time may incur extra costs if manufacturing has commenced on your order.

Due to the custom-made nature of our business, each cushion does take time to plan, cut, sew and complete. Our turnaround times vary depending on the time of year and volume of work, so please contact us should you wish to confirm our current turnaround time.

Please visit our Terms and Conditions page for full details of our returns policy.

We are very keen to have your cushions arrive at your door the same way the left our factory, so they are wrapped in a strong plastic and delivered by a carefully selected freight company.